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Shipping policy

Shipping Policy

Processing Times

  1. Orders are processed within 1–2 business days (Monday to Friday, excluding bank holidays).

  2. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Delivery Estimates

  1. Next Day Delivery (DPD): 1-2 business days – £6.59

  2. Free Shipping: Available on orders over £90 (UK mainland only).

  3. Northern Ireland & Scotland - DPD Standard: £22.59

 

We ship across the UK with DPD. Please note that deliveries to Northern Ireland and Scotland incur a £16 remote location surcharge applied by our courier. This fee is automatically included in your shipping rate at checkout.

Delivery times are estimates and may vary due to courier delays or seasonal demand.

International Shipping

  1. We will ship worldwide very soon.

  2. Delivery times vary by destination but typically take 5–10 business days.

  3. Customs, duties, and taxes are the responsibility of the customer.

Order Tracking

  1. All orders include a tracking number (when applicable).

  2. You can track your order via the courier’s website once it has been dispatched.

Delivery Issues

  1. If your order hasn’t arrived within the estimated timeframe, please contact us at hello@andhisdog.com with your order number.

  2. We are not responsible for delays caused by couriers, customs, or incorrect addresses provided at checkout.

Returns & Exchanges

For details on returns, please see our Returns Policy.

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